FAQS

1. Are Vena Hair’s products 100% human hair?
  • Yes, we only sell 100% human hair. If you found out it had been mixed with synthetic hair, we will refund you 10 times of your total bill.
2. What if the hair I received got broken or it doesn’t look like what I’ve ordered, how will the company give assistance?
  • If the hair got error coming from the supplier, we will refund 100% of the total bill for you

3. Can I buy raw hair?

  • Yes . All of our products are 100% Raw Vietnamese human hair coming from one donor.

4. Where do your products come originally from?

  • We get all our products from our reliable suppliers for many years who buy it directly from people in Vietnam . Zalo Hair factory specialization is high-quality donor hair extensions production. Our factory produces only “live” hair with the preserved cuticle layer. Each tail has its own distinctive structure; the hair is soft, with full ends and without down hair.

5. Do you provide a guarantee?

  • We guarantee that our product will not tangle and can be used for 10 years if you take good care of your purchase. Our product can be reused. It may be used for a maximum of 20 years.

 6. What is the minimum quantity to make an order?

  • The minimum order is a 200 gram

7. Is it possible to get the samples?

  • Yes, we recommend you to buy the small amount first before confirming your full order, it could be enough for one full extension.

8. How long does it take to get the order ready?

  • It depends on each order.
  • Depends on the chosen color, length and the quantity.
  • Please remember Ombré colors need more time to be made.
  • Normally it takes up to 1 weeks to produce the extensions. Then we ship your order.
9. Is it possible to visit your factory?
  • Yes, it is possible. Please contact us via WhatsApp or email direct messages for further information.

10. What makes the quality of your hair special?

  • Zalo Hair factory exclusively possesses premium hair materials sourced from 100% Vietnamese donors. Our factory produces only LIVE hair with the preserved cuticle layer. Completely preserved cuticle layer so the hair is elastic and has its natural shine .

 

11. What kind of hair do you use to make your extensions?
  • We use single donor hair. That means it comes directly from a donor. Every bundle includes same donor’s hair therefore it’s the best quality and most valuable product available in the market.
 
12. Do you sell double drawn?
  • We sell single drawn, double drawn, and super drawn.. It is naturally full.
13. What is the quality of your hair?
  • We use top quality raw material and our original technology of dying the hair.
  • Cuticles intact and runs in one direction. So we produce top quality hair extensions. It can be used for a long time.
14. What do I do to make an order?
  • The best way is to contact us via WhatsApp  and provide us all the necessary details. Also you may send us an email to info@Zalo Hair.com or send a message to our website

15. Is it possible to get the samples?

  • Yes, we recommend you to buy the small amount first before confirming your full order, it could be enough for one full extension.
16. How long does the shipping take?
  • The process time may change based on our actual production plan.
  • Delivery time 4-6 (working days) to customers via shipping companies like Fedex, DHL, UPS.